Refund policy
Return and Refund Policy
At ChristmasArt, we want you to be completely happy with your purchase. If something isn’t right with your order, our team is here to help.
Made-to-Order Items
Every item is custom made after you place your order, so every purchase is a pre-order. Production takes 5 to 8 weeks, and delivery takes additional time after dispatch. Please read this policy before ordering. By completing your purchase, you confirm that you accept these terms.
Order Cancellation
You can cancel your order within 24 hours of purchase for a full refund. Contact us at KristineVanschoick74083@outlook.com with your order number. After 24 hours, your order goes into production and can no longer be cancelled or changed.
Returns
We accept returns within 30 days of delivery. The customer pays for return shipping.
To be eligible, the item must be:
- Unused and in its original condition
- In its original packaging
- Complete with all included parts and accessories
- Accompanied by your order number
How to return:
- Email us at KristineVanschoick74083@outlook.com before sending anything back. We reply within 1 to 2 business days and send you the return address of our factory in China.
- Pack the item securely and ship it to that address. You pay for the return shipping label. Please use a tracked service.
- Once we receive and inspect the item, we process your refund.
Shipping to China can be costly, so please check the price before sending. Items sent back without our approval may be lost and cannot be refunded.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery. Please provide:
- Your order number
- A brief description of the issue
- Clear photos of the product
- Photos of the original packaging
In these cases we cover the return shipping if a return is needed, and we send a replacement or issue a full refund.
Non-Returnable Items
- Used or completed Christmas craft kits
- Products damaged through improper use
- Items missing parts due to customer use
Refunds
Once we receive and inspect your returned item, we notify you about the status of your refund. If approved, the refund goes to your original payment method within 5 to 10 business days. Your bank or payment provider may need additional time. The refund covers the item price. Original shipping fees and return shipping costs are not refunded, except for damaged, defective, or incorrect items. Before Opening a Dispute or Chargeback
Because every item is custom made for you, please contact us before opening a refund dispute or chargeback with your bank or payment provider. Once your order has shipped, you will receive a tracking number by email. If you have any questions about your order, production, or delivery, write to us and we will resolve it directly, usually faster than a bank process.
Need Help?
Email: KristineVanschoick74083@outlook.com
Small details. Big Christmas feelings.