Refund policy

At ChristmasArt™, we want you to be completely happy with your purchase. If something isn't right with your order, our team is here to help.

Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must be:

  • Unused and in its original condition
  • In its original packaging
  • Complete with all included parts and accessories
  • Accompanied by your order number or proof of purchase

Please contact us before sending any item back. We will provide the appropriate return instructions.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product
  • Photos of the original packaging

After reviewing the information, we will work with you to provide an appropriate solution, which may include a replacement or refund.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Used or completed Christmas craft kits
  • Products damaged through improper use
  • Items missing parts due to customer use
  • Final sale or clearance items, where applicable

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If your return is approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Your bank or payment provider may require additional processing time.

Return Shipping

If the return is due to a damaged, defective, or incorrect product, ChristmasArt™ will cover the applicable return shipping costs.

For other approved returns, the customer may be responsible for the return shipping costs.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible after placing your order.

We will do our best to accommodate cancellation requests, but once an order has entered processing or has been shipped, cancellation may no longer be possible.

Need Help?

If you have any questions regarding our Refund Policy or need assistance with a return, our team will be happy to help.

Email: kristinevanschoick74083@outlook.com

Contact Us

If you have any questions regarding your return or refund, please contact us:

ChristmasArt™
Email: kristinevanschoick74083@outlook.com

Small details. Big Christmas feelings. 🎄✨